We are drinking water supply for community as main business. We are continuously searching for talented candidates to sustain our rapid growth. If you are a person who enjoys challenges, high motivation, energetic and dynamic, we invite you to explore these opportunities as part of our team for the following positions:
Head of Customer Service
Responsibilities:
• To manage all front line operational related to Customer Office, such as Customer Care, new connection, Collection, minor repair, meter replacement, including administration.
• To manage asset of the company which located in Customer office
• To prepare and to manage KPP monthly operational plan inline with company operational plan.
• To conduct and manage daily operation of the Customer Office in each respecting area, including solving daily problems related to the operational in field.
• To manage asset (software and hardware).
• Budget monitoring & controlling
• To become a leader for resolving IT problem, in liaison with IT Department
• To prepare reporting , incorporate with Company Contractual Report, shall be submitted to Marketing and CS Manager
• To manage GIS operation in company related to Marketing and CS activities.
• To achieve connection target incorporate with company’s target
• To achieve customer service operation incorporate with company contractual target
Requirements:
• Male / Female
• S1 Engineering / MIPA / IT / Economy / Law
• Experience in Utility’s customer service operation
• Computer literate – MS Office
• Good knowledge in preparation & maintaining database
• Good leadership
• Good communication skills in English (verbal and written).
How To Apply :
We are looking to fill the position as soon as possible and we assume that interested candidate will apply at the latest on 1 May 2011. Candidates that apply after the said date will still be considered as long as the position is still vacant. We will keep all applications strictly confidential.
Only candidates who meet the above requirements should submit their complete CV together with a detail explanation on their career history and the position code not later than 2 weeks from the date of this publication to:
recruitment@aat.co.id
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