LOWONGAN KERJA di Autodesk Asia Pte Ltd

For 23 years, Autodesk has invested in people, software, and technology to help customers realize their ideas—to compete and win.

Autodesk first revolutionized the software industry with the AutoCAD® product, which introduced drafting on a PC. The widespread popularity of AutoCAD software forged our company’s lifetime commitment to practical innovation that drives productivity and profitability. AutoCAD also paved the way for Autodesk technology leadership in industries such as building, infrastructure, manufacturing, media and entertainment, and wireless data.

For more information on Autodesk, www.autodesk.com


Customer Service Representative (Japanese/Korean/Mandarin Speaking)



Requirements:

Role/Purpose:

• Responsible for providing superior support to customers in all aspects of purchasing products, including all pre-order entry qualifications, order-entry and post-order entry enquiries and support for Autodesk's products, subscriptions and renewals.

• Develops and maintains positive customer relations; coordinates with various functions within the company to ensure that customer requests are handled appropriately and in a timely manner.

Principal Duties and Responsibilities:

• Ensure that all orders are entered into the appropriate order management systems in accordance to processes, policies and approval matrixes, within the agreed global and regional SLAs.
• Ensure that customer inquiries are responded in a timely manner through emails, Autodesk systems, fax and phone within the agreed global and regional SLAs.
• Ensure that all Investigations regarding orders, shipments, verifications, registration and complaints are handled appropriately. Ensure that issues are escalated to the appropriate authorities and seek closure in a timely manner.
• Ensure high level of customer satisfaction by fairly resolving escalated issues and take appropriate corrective action. Builds and maintains customer relationships specific to regions.
• Communicates and works closely with local sales office to obtain approvals for return and/or credits. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and return credits.
• Fills internal/external customer requests for lost media (i.e. disks, manuals) or additional company materials.
• Serves as backup member to other regional teams when required.
• Ensure that all Return Merchandise Authorization (RMA) transactions are performed in compliance to business guidelines.
• Execute all month-end and quarter-end activities flawlessly.
• Participate actively as an integral member of the assigned regional team by providing regular feedback, process improvements recommendations.
• Participate actively in ad hoc projects or assignments as determined by Team Lead/ Business Center Manager
• Perform any other task assigned by Team Lead/Business Center Manager


Please send your CV to john.lagdamen@autodesk.com