As our company is expanding so is our call centre team. APPCO is the largest face to face marketing company in south east asia which represents many well known international NGO’S. Due to our recent expansion we are now in need of a experienced Call Centre Manager to manage, train and improve our existing internal team.
You will ensure appropriate training and development is provided to teams and will motivate staff to ensure maximum productivity. Working with the staff to meet organisational goals and identify and implement process improvements across the retention program, this is a key role in the Management team.
We are looking for a dynamic individual with a proven track record (3-5 years) in working in a call centre with excellent results and developing and managing people. Excellent interpersonal skills and strong relationship building skills are a must. We are also looking for an individual who is proactive in their approach to constantly improve processes to ultimately enhance our customer’s experience. Most importantly we are looking for a LEADER to lead by setting a great example to the team.
We offer a competitive salary, excellent training to help you excel in your role and opportunities to develop your career and skills.
Responsibilities:
• Showing a great performance in hitting KPI'S set for your own individual performance
• Motivating tele sales staff to hit KPI'S
• Training tele sales staff
• Hiring new tele sales staff
• Evaluating all staff performances daily, weekly , monthly and quarterly.
• ENGLISH IS A MUST dealing with Malaysia head office weekly and EX PAT directly weekly
• Reporting
• Improving the current profermance
Requirements:
• Must have experience in telesales.
• Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree / Post Graduate Degree, any field.
• Required language(s): English, Bahasa Indonesia
• At least 3 year(s) of working experience in a call centre and Management is required for this position.
• Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent.
• Full-Time positions available.
APPLY NOW!!!
Don't miss out on this great opportunity.
For more information visit www.appcogroup.asia
We are looking for those who can start IMMEDIATELY, please indicate your availability and send your resume to:
PT APPCO DIRECT INDONESIA
UOB Plaza, 34th Floor - Unit 2
Jl. M.H. Thamrin Kav. 10
Jakarta 10230
Indonesia
+6221 3199 6959
novi@ptappcodirect.com
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